Field Service

 

'Field Service' at Tunnel Service Group GmbH is whatever happens outside of our workshops. Be it a technical emergency on site or a scheduled maintenance task, short-term or for a few weeks - our experienced technicians stand by to assist you.


In order to save you some cost we don't send a technician if it is not necessary. Call us to see if we can fix your issues over the phone already. Most often it is just about replacing a spare part.


In case you need active support however we have mechanics, electricians and engineers ready to fly or drive out on site.

 

S5 or KONTRON service

Our electronics department is specializing in outdated Siemens PLC S5 and KONTRON computer services - in-house and on site. Follow the link to find out more about what we are able to do for you.

Service Van

Service Van

For short-range jobs in Western Europe we have a service van ready, loaded with tools and a range of spare parts - allowing our technicians to instantly take care of most of the common issues with microtunneling equipment.

 
 
Tunnel Service Group GmbH staff after supporting a successfull DN800 direct pipe drive
Tunnel Service Group GmbH staff taking over night shift of a DN1200 drill
shaft for DN1600 pipe jacking
 
 
 

Service COntracts

 

For contractors with several machines it may be interesting to approach us about service contracts with fixed conditions. Let us sit together and talk through what you need and we will make you an individual offer.

 

Operators and Site jobs

 

We have experienced jobsite staff working for us and cooperate closely with a partner company to be ready to support you with shaft crews, mud engineers or operators. Especially when new in the slurry machine business it may be worth considering experienced support on site.


Contact us also for special tasks such a change of cutting tools in the ground or mounting of upskins and cutting wheels. We also rent hydraulic spanners. Whatever you need on site, we will make you an offer.

 
 
 

Your direct contacts for field service requests

 
Ingo Justenzoom

Ingo Justen

CEO and Technical Coordination of Field Services


Phone: +49 (0)2421 307 57-12
Fax: +49 (0)2421 307 57-22

Mobile: +49 (0)172 6516486

E-mail: justen.ingo@tunnelservicegroup.de

 

Our Service technicians

 
Alexander Oswaldzoom

AlexAnder Oswald

Mechanics/Hydraulics

german
russian
english
 
 
Witali Dratschewzoom

Witali Dratschew, Dipl.-Ing. (FH)

Software Engineer

german
russian
english
 
 
Viktor Levinzoom

Viktor Levin

Electrician

german
russian
english
 
 
Alex Karstenzoom

Alex Karsten, B.Eng.

Electrical Engineer/Electrician

german
russian
english
 
 
Johann Thießenzoom

Johann Thießen

Mechanics/Hydraulics

german
russian
 
 
Ingo Justenzoom

Ingo Justen

PLC technician

german
italian
english
dutch
 
 
 
 

ADDRESS

An der Garnbleiche 4 · D-52349 Düren · Germany

TELEPHONE

+ 49 (0) 24 21. 307 57-0
© TUNNEL SERVICE GROUP GmbH 2014